Recognizing The Voice Of Leadership
We’re traveling in a crowded subway car somewhere under Manhattan when, without warning, the car comes to an abrupt halt in a tunnel in between stations. The subway car is plunged into darkness, and our own growing anxiety, along with that of our fellow passengers, is almost palpable. After a while, a measured, authoritative voice comes over the public address system and calmly tells all us stranded, semiscared passengers a) what has happened; b) what is now being done to fix the problem; c) that we will be safe and on our way within a finite amount of time; and d) what we can do in ...