The New York State Thruway Authority is asking travelers to take a customer survey aimed at shaping the future of fueling facilities at the 27 service area locations along the Thruway system.

With the current fuel contracts set to expire in 2027, the authority is seeking public input in an effort to help shape a Request for Proposals that will be sent out in 2026.

“The Thruway Authority is dedicated to providing a modern, efficient and customer-first experience for every traveler that uses our system,” said Frank Hoare, Thruway Authority executive director. “As we prepare for the next generation of fueling services, this comprehensive survey is a critical step in ensuring that upgrades reflect the real needs and expectations of both commercial and non-commercial drivers. We’re inviting all users to help shape the future of fueling on New York’s Main Street.”

The survey is now live on the Thruway Authority’s website and will remain open through the end of September. It is designed to gather feedback on a wide range of topics including preferred fuel types, payment options, convenience store features and sustainability initiatives.

For passenger vehicles, the survey includes information regarding visit frequency, vehicle type, fueling experience and preference and suggestions for improvement. Commercial driver questions include truck parking availability, fuel purchasing habits, travel patterns and electric vehicle readiness.

Passenger electric vehicle charging stations are not included in the upcoming fuel contract and will continue to be installed and maintained exclusively by Applegreen Electric under the current service area lease agreement.

Responses will directly inform the development of the next fuel services contract, ensuring that future facilities meet the evolving needs of Thruway users.

Visit ThruwayFuel.com to participate.