United Way Highlights Impact Of 2-1-1 Service

Chautauqua County residents made a total of 2,735 requests for help to 211 Western New York in 2023 – up from 711 calls in 2022.

A free service available 24 hours a day, seven days a week, 211 is supported by United Way and available in 99% of the United States to anyone with questions or in need.

Of the 2,735 requests made to 211 in 2023 by county residents, a total of 1,677 were regarding employment and income; 358 were requests for housing help; 129 were requests for help with legal, consumer or public safety needs; 102 were requests for help with healthcare; 95 were requests for food relief and 69 were requests for help with utilizes. 211 WNY was also contacted by county residents last year with questions about mental health issues, addiction, clothing, education and childcare.

“The proof is in the numbers,” said Amy Rohler, United Way of Southern Chautauqua County executive director. “Chautauqua County residents have need of health and human services, and they have questions on how to find, access and obtain those services – and thankfully 211 WNY is there to help. “It’s also of note that 211 is funded in part by United Way. If you are a donor to our fundraising campaigns, this is just one of the programs that your gift goes to support. 211 WNY is there for you friends, neighbors, coworkers and so many others due in part to your generosity.”

211 WNY covers seven counties in WNY: Cattaraugus, Chautauqua, Erie, Genesee, Niagara, Orleans, and Wyoming. Allegany County is covered by 211 Finger Lakes.


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