DFT Receives Excellence Award
FREDONIA — The state Public Service Commission (PSC) recognized Dunkirk and Fredonia Telephone Company, Cassadaga Telephone Corporation and DFT Local Service for providing excellent telephone service as a local exchange carrier during 2018.
The commendation was the 30th consecutive year for Dunkirk & Fredonia Telephone Company and the 26th consecutive year for Cassadaga Telephone Corporation. Additionally, DFT Local Service Corporation was also recognized for the third consecutive year of providing the same high-quality level of telephone service provided to consumers during 2018.
Each year, the commission recognizes telephone companies that provide exemplary service to their customers. The criteria includes evaluation of customer trouble report rates and the number of consumer complaints received by the commission. Among its criteria for recognition, the PSC requires that customer trouble report rates must be less than 3.3% per 100 access lines. In addition, competitive local exchange carriers must be facility-based providers and have provided service quality data for each of the months of 2018.
“We are honored that the PSC has recognized our continued efforts,” said Mark R. Maytum, president and chief operations officer at DFT Communications. “For over 121 years, DFT Communications has worked to go above and beyond our customer’s expectations. We appreciate their continued business and value their confidence in us. We are very proud of our efforts and will continue to make every effort to exceed those expectations and to offer our customer’s exceptional customer service.”
Dunkirk and Fredonia Telephone Company, Cassadaga Telephone Corporation and DFT Local Service are part of DFT Communications, a 121-year old company offering residential and business internet services, digital phone service, business telephone systems, security systems, IT management services and wireless communications. DFT has proven itself as a premier service provider in Chautauqua County and throughout Western New York and parts of Pennsylvania.