J.D. Power and Associates has again ranked Community Bank N.A. in the top 10 in the Mid-Atlantic region for customer satisfaction in a recent independent study.

The Retail Banking Satisfaction Study is based on responses from more than 80,000 retail banking customers of more than 130 of the largest banks in the United States. This is the fourth consecutive year Community Bank N.A. has been ranked in the top 10.

The banks ranked include midsize, regional and national banks, grouped into 11 regions. Rankings are based on consumers’ evaluations of six factors: account information, channel activities, facility, fees, problem resolution and product offerings. Of 1,000 possible points, the average score in 2015 for the Mid-Atlantic region was 787.5 points. Community Bank N.A. scored 801 points, securing its high rank within the region.

According to this year’s study, satisfaction among retail banking customers has improved across the board, with overall satisfaction improving to 790 points, an increase of 5 points from the previous year’s survey. With a score of 801, Community Bank’s satisfaction ranking score is above the average score of the more than 130 of the largest banks in the United States whose customers were surveyed.

Mark E. Tryniski, president and chief executive officer, attributed the high level of customer satisfaction to employees across the organization.

“This recognition belongs to our employees. I am grateful and thankful for the care they take every day in serving our customers and our communities,” he said.

The Retail Banking Satisfaction Study is the longest-running and most in-depth survey of the retail banking industry. For more information on the 2015 Retail Banking Satisfaction Study, visit JDPower.com.

Community Bank System Inc. operates more than 190 customer facilities across Upstate New York and Northeastern Pennsylvania through its banking subsidiary, Community Bank N.A. For more information about Community Bank System Inc., visit communitybankna.com.