Heritage Village in Gerry will close its doors. There are fewer than 40 residents in the facility. P-J file photo

Heritage announced early Wednesday morning the strategic closure of its Heritage Village skilled nursing community in Gerry, citing ongoing financial and operational challenges facing the long-term care industry.

Like many nursing homes across New York state, Heritage Village has operated at a significantly reduced census since the COVID-19 pandemic, serving fewer than 40 residents. Despite continued efforts to sustain operations, the organization determined that maintaining services at the location is no longer financially viable.

“This was a very difficult but necessary decision,” said Lisa Haglund, chief executive officer of Heritage. “Closing Heritage Village allows us to focus our limited staffing, financial resources, and operational support on our remaining skilled nursing communities–Heritage Park and Heritage Green–so that we can continue to provide high-quality care in Chautauqua County.”

Haglund noted that Heritage’s leadership team has worked closely with its local Board of Directors on a long-term strategic plan to stabilize operations and preserve access to skilled nursing services in the region.

“While some factors remain beyond our control, we believe this step is necessary to position Heritage for long-term sustainability. With continued community, staff, and state support, we remain committed to serving Chautauqua County,” Haglund added.

Heritage will work closely with the state Department of Health to ensure a safe, orderly, and resident-centered transition for all individuals currently residing at Heritage Village. The organization is committed to clear and ongoing communication with residents and families throughout the process.

In addition to consolidating skilled nursing services, Heritage is evaluating and streamlining other affiliated entities to focus on its core mission of serving the healthcare needs of Chautauqua County residents.

“While this closure is bittersweet, and Heritage Village has served many families over the years, we are committed to making the hard decisions necessary to secure a fiscally responsible and sustainable future,” Haglund said.