About 16,000 people, or nearly 10 percent of Chautauqua County's population, go to The Resource Center for health, mental health and employment.
Services are open to anyone in the community, and The Resource Center's primary care office is the only health care provider for those who can't access another provider in the community. Give credit to The Resource Center officials for not only realizing they can better serve their clients, but coming up with a plan to do just that. Now, it's up to the community to do its part.
The Resource Center is asking for the community's help to raise $3.5 million of the $5.1 million cost for STARS, the center's vision for care delivery and coordination that moves from fragmented and segregated thinking and interventions to an integrated plan for system support to yield better personal and system outcomes. Highlights include:
$1.8 million for renovations to the Carl Cappa building in Jamestown, The Resource Center's Dunkirk office and other county locations to integrate services.
$631,000 for full implementation of the STARS model, which will integrate teams, support plans for services and improve software systems to make sure people's health care services are delivered comprehensively.
$305,000 to design a centralized call system for customers to replace the nearly 40 different phone numbers one can call to get information about Resource Center services.
$1.1 million to simplify data storage and connect software systems. Health care systems are complex because of the various insurance companies, government regulations and private payment systems that create a maze of regulations on organizations like The Resource Center. Better integrating electronic health records and case management will help patients receive better care when they visit their doctor.
Donations are accepted at www.resourcecenter.org/stars or can be mailed to The Resource Center, 200 Dunham Ave, Jamestown, NY 14701. Write in the memo line: ''STARS Capital Campaign.'' For more information, call 661-4735.
Integration of services is a fundamental health care reform that will save money and provide better health care to people who desperately need it. It's a strong incentive to make the STARS program a reality.