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Rethink Your Customer Service Culture And Impact Your Bottom Line

July 14, 2013
By Elizabeth P. Cipolla ( , The Post-Journal

As a busy professional juggling many roles including spouse, parent and business leader, my time is precious to me. Whether it's dining at a restaurant, shopping in a store, getting my vehicle serviced or waiting for a bank transaction, every customer service experience has one of two impacts on my day: it makes my life easier or leaves me feeling frustrated. Regardless of how new your employee may be, how understaffed you are, or if you are busier than you had planned, my experience boils down to how you've impacted me during our transaction. Stated differently, my experience boils down directly to you.



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