Businesses on Jamestown's east side and in the village of Falconer will now be able to take advantage of new data and voice services offered by DFT Communications as it expands its fiber-optic network in the area.
Through a licensed agreement with Jamestown's Board of Public Utilities and Windstream Communications, the fiber build will cover the areas from Falconer Central School on East Main Street to Buffalo, Tiffany, Hopkins, Allen and on to East Fifth and Second streets in the city of Jamestown.
According to David Pihl, vice president of operations, DFT Communications is building 7.2 miles of new fiber optic cable and supported infrastructure in the area at an approximate cost of $200,000, with plans to begin turning up customers by the end of May.
DFT officials say the expanded service will increase savings for customers using multiple phone lines and allow faster Internet speeds with symmetrical service, which uses equal upload and download speeds of up to 1 GB, in contrast to typical DSL service, which has slower upload speeds.
"DFT is a competitive carrier that is bringing competitive voice and data services to the area," Pihl says. "We know that we can compete and save business customers money; we have a track record of doing that."
Ellen Ditonto, director of sales and business development adds, "Over the last 10 years, DFT Communications has addressed the growing voice and data needs of businesses in southern Chautauqua County, with particular emphasis on the industrial and business corridors in Jamestown and Falconer."
Ditonto continued, "We provide excellent service at competitive prices and give businesses maximum flexibility as they experience growth and change in their industries. The fiber build in east Jamestown and the village of Falconer was planned and executed because of increasing customer demand."
According to Pihl, another benefit to fiber-based services is scale - as a business, or its phone or Internet usage grows - the service can easily grow as well. As an example, if a business is currently utilizing a 5 MB upload and download speed connection, it can easily be scaled to a 100 MB circuit with a simple program change.
Fiber connections, as opposed to copper or hybrid copper and fiber, also provide low latency, which improves high-speed transmittal for voice and data services, another characteristic making the service highly valuable.
In addition, with cloud-based or hosted computing service applications on the rise, customers can now connect to remote servers over fiber from their location, saving money on expensive computer hardware.
Formerly, businesses invested thousands of dollars on phone systems, which required the purchase of expensive hardware, telephones and a large box housing the system in a closet or other secured area. With a hosted service, businesses can simply place new phone sets on a desk and connect them to their data network and run the service over a hosted VoIP (Voice-over Internet Protocol) system.
As well as reducing equipment costs, a hosted or cloud-based system can reduce operating costs because the host system resides upstream at the provider's location and they support the maintenance, software upgrades and technical support.
This can help to reduce costs by eliminating onsite upgrades, repairs and annual software fees. "You don't maintain equipment you don't own," Pihl says, adding that when a phone service moves over to VoIP, so too can its phone numbers.
DFT Communications is a local company and its focus is on customer service excellence. According to Ditonto, DFT has certified network and telephone system technicians who are available on a 24/7 basis for support. "We pride ourselves on our local presence and the fact that our employees live and work in the region," Ditonto said. "We not only help a customer during the sales process but we are there long after the sale."
In addition, Pihl said DFT Communications is also building a redundant fiber-optic network from Jamestown to Cassadaga, slated for completion by the end of the summer. The network will provide geographic diversity by utilizing multiple fiber cables from Fredonia to Cassadaga and Jamestown.
Businesses interested in learning more about connecting to DFT's new fiber network on Jamestown's east side are invited to call 673-3000 or 1-877-653-3100. DFT Communications is located at 40 Temple St. in Fredonia and has a customer service center at 332 Fluvanna Ave., Jamestown.