FREDONIA - The state Public Service Commission recently commended The Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Corporation for "Providing Excellent Service Quality" during 2011.
The Dunkirk and Fredonia Telephone Company has received the award for the 23rd consecutive year. Cassadaga Telephone Corporation has received this award for the 19th consecutive year.
"We are privileged by the fact that the Public Service Commission has recognized our continued efforts," said Mark R. Maytum, president and chief operations officer at DFT Communications. "For over 115 years DFT Communications has worked to go beyond our customer's expectations. We appreciate their continued business and value their confidence in us. We will continue to make every effort to offer our customers exceptional customer service."
The commission bases the commendations for high quality excellent service on the telephone companies' performance in relationship to service quality standards established. The commission annually recognizes telephone companies that provide exemplary service. The criteria to measure the condition of each company's infrastructure included a monthly evaluation of "customer trouble report rates" and the number of consumer complaints received by the commission. Measurements are taken on a monthly basis.
The measurements may be supplemented by staff inspections, if necessary. When service in a particular office is found to be less than satisfactory, staff intervenes to achieve compliance with commission standards. The commendations also are based on a requirement that any company operating under an incentive regulatory plan must have no incidence of service-related penalties for CTRR or Public Service Commission during the year.
The Dunkirk and Fredonia Telephone Company and Cassadaga Telephone Corporation are part of DFT Communications. DFT Communications is a locally operated company with more than 115 years of customer service. DFT offers products and services such as local and long distance telephone service through Dunkirk and Fredonia Telephone Company, Cassadaga Telephone Corporation and DFT Long Distance; Business Telephone Systems via Comantel Inc; digital phone service and high speed internet Services through Netsync Internet Services; 24-Hour call center services through DFT Priority One; security systems and monitoring through DFT Security and electrical services through DFT Electrical Contracting Services. DFT also offers computer repair and networking services from the Atomic Squad and computer, television and home theater sales through two DFT Technology Plus store locations.
"We will continue to make every effort to offer our customers exceptional customer service."
Mark R. Maytum
DFT Communications is located in downtown Fredonia at 40 Temple St. and in the Lakewood Village Center, 279 E. Fairmount Ave., Lakewood. For more information on the company's products and services, visit www.dftcommunications.com.