WCA Employees Honored With Committment, Excellence Award

From left, Lisa Bastian, licensed practical nurse; Scott Harrington, respiratory therapist; Kayla Hartson, administrative assistant associate; Sarah Marano, billing supervisor; Shannan Morreale, health information management manager; and Brian Stump, network hardware analyst II; were honored by UPMC Chautauqua WCA with the Award for Commitment and Excellence in Service by UPMC. 
P-J photo by Dennis Phillips

From left, Lisa Bastian, licensed practical nurse; Scott Harrington, respiratory therapist; Kayla Hartson, administrative assistant associate; Sarah Marano, billing supervisor; Shannan Morreale, health information management manager; and Brian Stump, network hardware analyst II; were honored by UPMC Chautauqua WCA with the Award for Commitment and Excellence in Service by UPMC. P-J photo by Dennis Phillips

It is not everyday you go to lunch and hear “Surprise,” but that’s exactly what happened for six employees at UPMC Chautauqua WCA hospital Wednesday.

The six employees were honored with a special surprise luncheon for being bestowed the Award for Commitment and Excellence in Service by UPMC. Of the 60,000 employees throughout UPMC’s health care system, fewer than 1 percent are honored with the ACES Award.

Betsy T. Wright, UPMC Chautauqua WCA Hospital president and chief executive officer, said the ACES Award is given to employees who exemplify UPMC’s five core values — quality and safety; dignity and respect; caring and listening; responsibility and integrity; and excellence and innovation.

This year’s recipients were Lisa Bastian, licensed practical nurse; Scott Harrington, respiratory therapist; Kayla Hartson, administrative assistant associate; Sarah Marano, billing supervisor; Shannan Morreale, health information management manager; and Brian Stump, network hardware analyst II.

Each of the recipients was nominated for the ACES Award by their supervisor. For Bastian it was Priscilla Banes, emergency department; for Harrington it was Jennifer Wendel, respiratory therapy; for Hartson it was Robert Piede, speech and hearing; for Marano it was Edmund Neumann, senior director revenue cycle; for Morreale it was Joni Harvey, health information management; and for Stump it was Keith Robison, information systems.

Prior to the luncheon, each of the award recipients was ushered into the hospital’s board room without being told why.

The employees were shocked when they opened the door and saw their supervisors and hospital officials, all of whom yelled “Surprise.” Hartson said the surprise party worked on her because she had no idea why she was being escorted to the hospital’s board room.

“I definitely feel honored. It is nice to be appreciated,” she said.

Neumann said he nominated Marano because she deals with customer payments and complaints while exemplifying UPMC’s core values.

“She definitely has her hands full,” he said.

With WCA joining the UPMC health care system last year, Wright said this is the first time hospital employees were eligible to receive the award.

Wright said each award recipient will be honored system wide on Saturday, Nov. 11, during an ACES recognition dinner at the David L. Lawrence Convention Center in Pittsburgh, where UPMC is headquartered. Each award recipient will be able to invite one guest and they will be driven in a limousine to the recognition dinner in Pittsburgh.

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