National Grid Earns Emergency Response Awards

National Grid has received Edison Electric Institute’s emergency assistance and emergency recovery awards for its response to damaging thunderstorms and tornadoes that struck the upstate New York region in May and July 2017.

The awards are presented to member companies to recognize efforts to restore power to customers after service disruptions caused by severe weather conditions or other natural events. The winners were chosen by a panel of judges following an international nomination process, and the awards were presented during the institute’s winter board and chief executives meeting in Scottsdale, Ariz.

On May 18, severe thunderstorms hit central and eastern New York producing a macroburst with winds estimated to be as high as 90 miles an hour. The storms caused 68,874 electric service outages. National Grid crews restored service to all customers within two days, dedicating 24,600 man-hours to recovery efforts.

On July 20, a damaging series of thunderstorms and tornadoes rolled through Western New York. Crews responded to neighboring utility Avangrid’s request for assistance with recovery operations in the area. National Grid crews worked in hazardous conditions to help restore power to more than 30,000 customers, dedicating 6,880 man-hours to recovery efforts.

“The tireless work by National Grid crews during the macroburst in May, as well as a series of thunderstorms and tornados in July exemplifies our industry’s commitment to customer service,” said Tom Kuhn, EEI president. “National Grid crews worked diligently to safely restore service to customers, and are very deserving of this award.”

“Emergency response is a hallmark of our industry, and we take great pride in restoring service to our customers and in helping other utilities recover after damaging storms,” said Ken Daly, National Grid New York president. “We are honored to receive the recognition of our industry peers for these restoration efforts and we know that they have and always will support our customers when we are storm impacted.”

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