M&T Bank Tops In Customer Service
BUFFALO — M&T Bank has been recognized once again for providing exceptional service quality to businesses.
In its recently released survey results, Greenwich Associates recognized M&T Bank as a national and regional winner of 10 Excellence Awards based on customer satisfaction.
Every year, Greenwich Associates surveys approximately 30,000 businesses in markets across the U.S. to benchmark the quality of banking products and services in the marketplace. Of more than 600 banks evaluated, only 33 received awards in small business banking, while 43 received awards in the middle market category.
Since 2011, M&T Bank has earned a total of 89 Greenwich Excellence Awards, of which 71 were in small business. The company has been in the top 5 percent of banks evaluated in the small business category for the past six years.
“These awards are especially meaningful to us because they’re based on customer feedback,” said Eric Feldstein, M&T senior vice president for business banking. “Our bankers work closely with their clients day after day, providing them with the capital they need, and also sharing solutions, experience and advice to help them achieve their business goals, and this recognition confirms our customers value the level of service we provide.”
Nationally, M&T Bank received Excellence Awards in: branch satisfaction – small business; customer service, cash management — small business; ease of product implementation, cash management — small business; likelihood to recommend — middle market; and overall satisfaction with relationship manager — small business.
Regionally, M&T Bank received Excellence Awards in: likelihood to recommend — middle market; likelihood to recommend — small business; overall digital experience, cash management — small business; overall satisfaction, cash management — middle market; and overall satisfaction, cash management — small business.
“We’re pleased that Greenwich Associates and our customers have recognized M&T as a bank committed to exceptional service,” said Mike Keegan, senior vice president and commercial banking area executive. “Our bankers work hard to understand what’s important to our clients, providing the right solutions to help them grow and manage their companies.”
M&T Bank provides a full range of banking, investment, insurance and mortgage products and services designed for businesses and their owners. The company ranks as one of the 20 largest U.S.-based commercial banks, and in 2017 was cited as the eight largest U.S. Small Business Administration lender in the nation and No. 1 lender in most of its larger communities, including Baltimore, Buffalo, Delaware and Washington, D.C.
Additional information on M&T Bank can be accessed at newsroom.mtb.com.
Fed Expects Gains To Raise Rates
WASHINGTON — The Federal Reserve says it expects that the ongoing strength of the U.S. economy will warrant further gradual increases in interest rates this year, delivering the same steady-as-it-goes message under new leader Jerome Powell as it had provided under Janet Yellen.
The Fed’s projection on rate hikes came with the release Friday of its semi-annual monetary report to Congress. Powell will testify on the report before the House Financial Services Committee next Tuesday, making his first public appearance since taking over as chairman earlier this month.
The report stated that the Fed expects steady economic gains will warrant “further gradual increases” in the Fed’s benchmark rate. But it said the rate was likely to remain low enough to stimulate the economy over the next two years.